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AT&T And MCI Are Harvesting Customers: To Read the
Report: FCC Bad Data Vs AT&T Price Increases http://www.newnetworks.com/attvsfccphoneincreases.htm Table
of Contents Executive Summary and Background: Primary Findings Telecom Timeline. Part One: AT&T and MCI Long Distance Basic Rates, 2000-2006 1) AT&T Phone Charges for “Basic Service” Long Distance. 2) Comparing AT&T Long Distance for Low Volume Users, 2000- 2006. 3)
Corroboration of the $.42 a Minute Charge/ Increase. 4)
Guaranteed High Bills: Minimum Usage Increases on ALL
Offerings. 5)
Increases to Other Plans Have Been Equally As Odious. 6)
Other Charges Have Also Increased. 7)
AT&T Isn’t Properly Updating Their Web Site. 8)
MCI Service Costs for Basic Long Distance Service. 9)
Local Service Harms. 10)
Market
Shares of AT&T and MCI Then and Now?
Part Two FCC Data Is Seriously Flawed and Is Creating Harmful Public Policies.
11)
Long
Distance is a Fringe Market? 12) The FCC Relinquished Its Age Old Requirement to Collect and Create Accurate
Research for Long Distance Services in 2001. 13) 0% Tracking by the FCC Pertaining to Actual Phone Rates on Web Sites. 14) FCC Phone Bill Data is Very flawed, Contradictory and Harmful. 15) Average Cost for Long Distance. 16) Revenue Per Minute for Long Distance. 17) Issues Surrounding the FCC’s Minutes of Use and Comparisons with AT&T. 18) Total Costs for Local and Long Distance. 19)
Minutes
of Use for Long Distance. 20) Astroturf Deception and the FCC’s Statistics.
Part Three: Packages and the Data: There Is No Competition for Most Customers.
21)
The Bottom Line – The FCC Doesn’t Care About
“Low Volume” Users. 22)
Cost
to Customers: Harms to Low and Mid-Volume Users. 23) Advertised Cost Is Missing Charges that Can Add 35-45%. 24) The Gimme: The Promotional Price Never Lasts. 25) Illegal Bundling with No Obvious Break Out of Local and Long Distance. 26) Other Services Not Included with Local Service. 27) Using Other Data and Analysis: Overcharging Customers through Packages. 28) 25%? of Customers Are Overpaying for “Packages”. 29) Competitive Choice for Low Volume Customers Doesn’t Exist from “Intermodal”Competition. 30) VOIP, VONAGE as a Competitor? 31) The Cable Companies as Competitors for Low Volume Users. 32)
Wireless as a Competitor for Low Volume Customers. Part Four: Stupid Consumer? Or Did Loyalty to MCI and AT&T, an Intentional “Harvesting” Practice, and the Failure to Create Readable Phone Bills, Harm Customers. 33) Harvesting AT&T Customers Was a Direct Intentional Harm. 34) Harvesting
Works by Preying on Customer Loyalty, Lack of Customer
Education, and Unreadable Phone Bills. 35) AT&T
Is Still Hyping Customers. 36) Targeting
Seniors. 37) Phone Bills, Web Sites, and Advertisements Are Not Understandable or Accurate. 38) No Total Cost Per Minute, No Data on the Web Site for Total Costs Vs Advertised Costs. |
