|
Book II
|
History
& Strategies: Shareholders First, Customers
Last
|
|
|
Chapter 6
|
History of
Ma Bell and the Baby Bells
|
101
|
|
Chapter
7
|
Opinions
About the Baby Bells' Future
|
113
|
|
Chapter
8
|
Regional
Bell Business Strategies Since 1984
|
118
|
|
Chapter
9
|
Remove ALL
Regulation, Plead Poverty,
|
121
|
|
Chapter
10
|
The New
Bells: Shareholders First, Customers Last
|
132
|
|
Chapter
11
|
Buy
Companies, Lose Money: RBOC Investments
|
140
|
|
Chapter
12
|
Hollywood
Calling
|
152
|
|
Chapter
13
|
Liar,
Liar: Baby Bells Pants on Fire
|
157
|
|
|
|
|
|
Book
III
|
Show Me
the Money ÷ Bell Revenues and
Profits
|
|
|
Chapter
14
|
RBOC
Revenues, Expenses and Profits
|
169
|
|
Chapter
15
|
Local
Service, Toll Calls, Access Charges
|
174
|
|
Chapter
16
|
Cash Cows?
Comparing the Bells To Others
|
189
|
|
Chapter
17
|
Employees
Cuts and Poor Customer Services
|
194
|
|
Chapter 18
|
New
Construction by the Bells? ÷ NOT
|
202
|
|
|
|
|
|
Book
IV
|
The
Regulators and The Laws
|
|
|
Chapter 19
|
Regulation: Nationwide Swiss Cheese
|
217
|
|
Chapter 20
|
The FCC's
Regulation Has Never Worked Well
|
235
|
|
Chapter
21
|
State
Regulation ÷50 of Everything
|
248
|
|
Chapter 22
|
Alternate
Regulation : The I-Way Sleight of Hand
|
265
|
|
Chapter
23
|
Catching
the Bells: Audits Reveal Wrong-doing.
|
274
|
|
Chapter 24
|
Telecom
Act: Aspirins Instead of Heart Surgery
|
289
|
|
Chapter
25
|
Universal
Service ÷ It Ain't Universal
|
301
|
|
Chapter
26
|
Competition In Local
Telecommunications: NOT
|
307
|
|
|
|
|
|
Book V
|
Overcharging by the Numbers
÷ Do the Math
|
|
|
Chapter 27
|
Overcharging is in the Eye of the
Beholder or Just Better Lawyers
|
337
|
|
Chapter
28
|
Bell
Critics: MCI, "The Rape of Ma Bell"
|
341
|
|
Chapter 29
|
How Much
the Subscribers are Owed.
|
355
|
|
|
|
|
|
Book
VI ng,
|
Overcharging on Your Phonebill
and How to Save Money
|
|
|
Chapter
30
|
Overcharging on Your
Phonebill
|
376
|
|
Chapter
31
|
Aunt
Ethel's $1,119 Rotary Phone
|
381
|
|
Chapter
32
|
Inside
Wiring Charges ÷ Faulty Insurance
|
384
|
|
Chapter 33
|
FCC
Subscriber Line Charge÷ Why?
|
388
|
|
Chapter
34
|
Competitive Services Do Not Pay
Their Fair Share
|
393
|
|
Chapter 35
|
Installation Fees and the Captive
Audience
|
399
|
|
Chapter
36
|
Directory
Assistance ÷ Count Your Calls
|
402
|
|
Chapter 37
|
Taxes
& Surcharges: Ghosts, & RBOC Revenue
|
408
|
|
Chapter 38
|
Long
Distance: The Bells Get 40%.
|
415
|
|
Chapter
39
|
The
Measured Service Scam:
|
|
|
|
The
Pelican Brief of Telecom
|
417
|
|
Chapter 40
|
Toll Calls
÷ "A Big Rip-off"
|
422
|
|
Chapter 41
|
Digital
Spew?
|
428
|
|
Chapter 42
|
Other
Scandals: Cellular, Directory, Pay Phones
|
430
|
|
|
|
|
|
Book
VII
|
Customers and
Conclusions
|
|
|
Chapter 43
|
Customers
& Service.
|
438
|
|
Chapter 44
|
Info-Scandal: A CALL TO
ACTION
|
449
|
|
Chapter 45
|
What's
Broken In Telecom÷Everything
|
453
|
|
Chapter 46
|
Refunds,
Rebates, Lower Prices
|
457
|
|
Chapter 47
|
Break-Up,
Or Just Get Rid Of The RBOCs.
|
461
|
|
Chapter
48
|
Fiber Was
a Lie. Copper Lives! What's Next?
|
466
|
|
|
|
|
|
|
Acknowledgements
|
469
|
|
|
|
470
|
|
|
APPENDIX 1
÷ List of Exhibits
|
475
|
|
|
APPENDIX 2
÷ Endnotes
|
479
|
|
home
|
-
Copyright ©
1998, 1999 New Networks Institute
Comments or questions? Send email to:
info@newnetworks.com
Last Updated: January,
2003
|
|
